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FOUNDATIONS LEARNING MODULE

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Family Care Team Foundations: Communication and Conflict Management

About 30 min 14 pages

The goal of this module, the first in the Storming stage and fifth in our preferred order for the Foundations program, is to review the theory underlying effective communication and conflict resolution strategies that you can use to improve your collaborative practice in your Family Care Team.

Learning objectives

By the end of this module, you will be able to:

  1. Define the main barriers and facilitators for interprofessional communication broadly and specific to primary care settings
  2. Define the sources and types of interprofessional conflict and approaches to their effective management
  3. Understand your own personal communication and conflict management styles, and their impact on team dynamics
  4. Anticipate the interprofessional communication and conflict consequences for your Family Care Team and formulate a plan to manage their risks

What this module covers

  1. Canadian Interprofessional Health Collaborative (CIHC)’s Framework Communication Disagreement Management
  2. Principles of Communication in Interprofessional Teams
  3. Communication in Interprofessional Primary Care
  4. Communication in Interprofessional Primary Care Teams
  5. Communication in Interprofessional Primary Care: The Patients Medical Neighbourhood
  6. Conflict in Interprofessional Primary Care Teams
  7. Sources and Types of Interprofessional Conflict
  8. Managing Conflicts and Differences of Opinion
  9. Understand Your Personal Styles and Approaches
  10. What So What Now What